• Area Manager - Western Canada

    Country - State - City CA-BC-Richmond
    Posted Date 2 months ago(9/11/2018 3:19 PM)
    Job ID
    Retail Field - Management
  • Overview

    Crisp color, graphic prints and playful sophistication are the hallmarks of Kate Spade & Company. From handbags and clothing to jewelry, fashion accessories, fragrance, eyewear, shoes, swimwear, home decor, desk accessories, stationery, tabletop and gifts, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully.

    Kate Spade & Company has more than 450 specialty and outlet shops in 47 countries around the world.  Our colorful products are sold worldwide, in every time zone and on every continent. Whether in San Francisco, Sao Paulo or Shanghai, our shops are always warm and inviting.

    Welcome to Kate Spade & Company.



    General purpose of the position: the Area Leader oversees stores in Vancouver, Edmonton and Calgary. The Area Leader will be responsible for the strategic development of the business and the achievement of the stores' financial goals in partnership with the District Manager.


    Essential Duties & Responsibilities:



    • Meet or exceed goals related to sales, profitability, and operational excellence across multiple units.
    • Build the kate spade new york brand through exceptional sales and service.
    • Collaborate with cross-functional partners and leadership to assess and grow the business.
    • Review and interpret financial and/or operational reports regularly; identify underperforming metrics within each store and create an action plan.


    Client & Service Expert:

    • Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade.
    • Development of business driving initiatives that build a repeat business or that attracts new clients in all locations.
    • Ensure each store is actively utilizing their client books in order to generate increased sales.
    • Ensure teams are compliant with all clientele standards.
    • Ensure all associates complete the sales training program.
    • Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of client service and sales.
    • Ensure that members of management in all locations are effectively utilizing the DOR program to take ownership of the business in their respective areas of responsibilities.


    Leadership Presence/Steward of Talent:

    • Achieve financial success through improvement of measurable statistics that positively impact the stores performance.
    • Network, recruit, hire, train and motivate qualified sales teams that effectively represent and communicate the kate spade new york brand to our clients.
    • Develop a talent pool to achieve succession-planning goals.
    • Provide specific development for the store manager, assistant managers and supervisors by assigning accountabilities and training with consistent follow-up and feedback.
    • Perform annual performance evaluations with quarterly review of employee goals.
    • Network and create positive relationships in the community that result in business generation, awareness of the kate spade new york brand and builds a bench strength of qualified candidates to fill key open positions.


    Building Brand Equity:

    • Strategically collaborate with the corporate team and serve as the primary liaison between corporate headquarters and the store teams.
    • Build strong business relationships with employees, vendors and clients as a brand ambassador of the company.
    • Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales teams and customer.
    • Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
    • Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales.
    • Communicate client feedback and quality issues to improve client service and sales.


    Operational Excellence:

    • Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
    • Conduct regular store meetings to ensure accurate and consistent communication with employees.
    • Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
    • Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory.
    • Oversee loss prevention policies and procedure to be 100% compliant.


    Education & Experience Required:

    • Bachelor’s degree preferred
    • 5+ years management experience in luxury goods or a comparable retail environment with a focus on clienteling
    • Multi-store management experience
    • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
    • Leadership management: solid experience with attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing from a distance 


    Working Conditions:

    • Normal office demands
    • Standing for extended periods of time
    • Able to safely lift boxes up to 50 pounds
    • On an occasional basis, requires the ability to climb a ladder
    • On a frequent basis, requires the ability to stoop, kneel, and crouch


    Position Requirements:

    • Ability to travel up to 25%; including overnight stays
    • Ability to work a flexible, full-time schedule to include days, evenings, weekends and holidays
    • Ability to attend business meetings and conferences


    Skills & Abilities Required:

    • Motivated and results driven
    • Proven ability to develop and retain top talent
    • Proven ability to better business results year over year
    • Exceptional client service skills
    • Proven leadership and organizational skills
    • Strong business acumen; including, retail math and P&L responsibility
    • Proven ability to work with retail operating systems
    • Excellent verbal and written communication skills
    • Strong work ethic; ability to problem solve


    Kate Spade & Company is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran




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