• Store Leader

    Country - State - City UK-LND-London
    Posted Date 1 month ago(10/19/2018 6:41 AM)
    Job ID
    Retail Operations - Other
  • Overview

    Crisp color, graphic prints and playful sophistication are the hallmarks of kate spade new york. From handbags to clothing and décor, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully.

    A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.


    general purpose of the position: responsible for the strategic development of the business and the achievement of store’s financial goals through strong leadership, development of the skills of the store sales team and the development of a strong client base. responsibilities include, but are not limited to the following:


    essential duties and responsibilities


    This role is based in Bicester Village.

    client & service expert:
     oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade
     development of business driving initiatives that build a repeat business or that attracts a new customer
     ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
     ensure team is compliant will all clientele standards and thank you note policy
     ensure all associates complete the sales training program
     model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales

    leadership presence/steward of talent:
     achieve financial success through improvement of measurable statistics that positively impact the store performance
     hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade brand to our customers
     provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback
     perform annual performance evaluations with quarterly review of employee goals
     network and create positive relationships in the community that result in business generation, awareness of the kate spade brand and builds a bench strength of qualified candidates to fill key open positions
     attend, on average, two annual company management meetings

    building brand equity:
     understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer
     ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times
     analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DM
     communicate to DM customer feedback and quality issues in order to improve customer service and sales

    operational excellence:
     perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
     conduct regular store meetings to ensure accurate and consistent communication with employees
     maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business
     supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory
     oversee loss prevention policies and procedure to be 100% compliant


     available to work store schedule, as needed, including evenings and weekends
     standing for extended periods of time
     able to safely lift boxes up to 40 pounds
     comfortable climbing ladders

    skills and abilities required:
     professional sales development and exceptional interpersonal skills
     strong leadership qualities and the ability to communicate effectively with all levels within the organization and our client base
     ability to analyze selling reports, identify business trends and react quickly to the needs of the business
     comfort in making decisions and mediating conflict within a team-environment
     proficient in windows-based software such as excel, word and outlook

    education and experience required:
     minimum 3 years management experience in luxury goods or a comparable retail environment
     college degree preferred


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